Sometimes life happens and you need a little extra help. We understand that and are here to provide only the very best in medical home care! So where do you begin when considering hiring one of our licensed and insured professionals? Here are important FAQs to get you started!
Is your staff licensed and insured?
Yes. All of our staff have been screened and background checked to absolutely ensure that they are up to state regulations. You can rest assured that these qualifications are maintained year-round. On top of that, our Supervisors are available 24 hours a day. Our staff also undergo monthly training and classes to continue education. We are committed to staying on top of our field.
How soon can I get help?
This is a very important question! After discussing your needs with one of our care agents, we will then begin the process of assessing your situation and assigning the proper aid as soon as possible. The minimum requirement for one of our staff is a 2-hour visit and goes up to 24/7.
Is the caregiver assigned the one we have to stay with?
In short: no. While very uncommon, we understand that each client is different and may have specific needs and/or preferences. If you’re finding this area challenging, please let us know. We’d be happy to assist you in any way we can.
I have a question about my assigned aide—who do I contact?
Have questions about one of our staff? Give us a call at (530) 226-5577! We’d be happy to help you in any way we can. You are also welcome to visit us online to fill out a forum which can be found here: https://www.medicalhomecarepros.com/contact/
How do we need to pay?
After we get you set up during our preliminary meeting, we will connect with your insurance provider. Medical Home Care Professionals is certified for reimbursement by Medicare & Medical. Upon request, we will research your private insurance benefits thoroughly and may be billed semi-monthly for services received. We ask that you not pay the aide assigned to you, nor will we ask them to request payment.
Today, Medical Home Care Professionals are one of the largest locally owned and operated agencies in Shasta County and have clinical teams of nurses, therapists, social service workers, Aides, and caregivers that are dedicated to providing our patients/clients with, respect, dignity, and quality care to guarantee a positive experience while healing at home. Give us a call today to learn more at 530-226-5577.